Judifree Privacy Policy – Data Protection & Security of Your Information

Introduction

This Privacy Policy is published by judifree ("we", "Platform") and applies to all users who access or use judifree services through our website at judifree.live or through the judifree mobile app.

Judifree operates in compliance with applicable data protection legislation, including Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to ensuring that the personal information you share with us is handled with the highest level of confidentiality and security.

By registering a judifree account or using any of our services, you confirm that you have read and understood this Privacy Policy and agree to the way we process your personal information as described in this document.

Information We Collect

Judifree collects two main categories of information from members — information you provide directly and information collected automatically while you use the platform.

Information You Provide Directly:

• Registration Information: Full name, date of birth, email address, mobile number, and username.
• Identity Verification (KYC) Information: A copy of your national ID, passport, or valid identity document; proof of address (utility bill or bank statement); and a verification selfie if required.
• Financial Information: Bank account details, digital wallet account numbers (Touch 'n Go eWallet, GrabPay, Boost), and records of deposit and withdrawal transactions.
• Communications: Messages, complaints, enquiries, and feedback you send to the judifree support team.

Information Collected Automatically:

• IP address, device type, operating system, and web browser version.
• General location data based on IP address (country and city only).
• Records of game activity, betting history, and session logs.
• Cookie information and platform usage analytics data.
• Login times, session duration, and platform usage patterns.

How We Use Your Data

Judifree uses the information collected for the following purposes:

Judifree will not use your information for any purpose other than those stated above without first obtaining your consent.

Information Sharing with Third Parties

Judifree respects the confidentiality of member data and does not sell your personal information to any third party for marketing purposes. However, there are certain situations where judifree may need to share your information:

• Payment Service Providers: Information required to process deposits and withdrawals is shared with recognised payment providers such as DuitNow, FPX, and digital wallet providers — only to the extent necessary to complete the transaction.
• Game Providers: Game session data is shared with licensed game providers to ensure game integrity and fairness.
• Regulatory Authorities: judifree will disclose required information to the relevant authorities when mandated by law, court order, or official investigation.
• Identity Verification Services: Accredited third-party KYC service providers assist judifree in verifying member identities — all such providers are bound by strict confidentiality agreements.
• Business Transfers: Should judifree be involved in a business merger or acquisition, member information may be transferred as part of the business assets, with prior notice given to members.

Data Encryption & Security Measures

Judifree continually invests in the most advanced data security infrastructure to protect your information. The following are the key security measures we implement:

• 256-bit SSL Encryption: All data transmitted between your device and judifree's servers is encrypted using 256-bit TLS/SSL protocol — the same encryption technology used by major banking institutions worldwide.
• Stored Data Encryption: Sensitive information including passwords and financial details is stored in encrypted form in judifree's database — no judifree staff member can view this sensitive information directly.
• Two-Factor Authentication (2FA): judifree provides two-factor authentication for all member accounts — an additional layer of protection that prevents unauthorised access even if your password is compromised.
• Real-Time Security Monitoring: judifree's cybersecurity team continuously monitors all account activity to detect any suspicious access patterns.
• Regular Security Audits: judifree conducts regular penetration testing and security audits by independent third parties to identify and address any system vulnerabilities.
• Internal Access Controls: Access to member data by judifree staff is strictly limited in accordance with the principle of minimum access rights — only staff who genuinely require access to perform their duties are permitted.

Cookies & Tracking Technologies

Judifree uses cookies and similar tracking technologies to enhance the user experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core judifree platform functions such as login, session security, and navigation. These cookies cannot be disabled as they are critical to platform operations.
• Preference Cookies: Saves your preferred settings such as interface language, preferred betting limits, and display layout to deliver a more personalised experience.
• Analytics Cookies: Helps judifree understand how members use the platform — which pages are visited most frequently, navigation flows, and session duration. This data is used in aggregate and anonymised form.
• Security Cookies: Used to detect and prevent fraudulent activity, verify user identity, and protect accounts from unauthorised access.

You can manage your cookie settings through your web browser settings. Please note that disabling essential cookies may affect the core functionality of the judifree platform.

Data Storage & Retention Period

Judifree retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: Account information is retained for as long as your account remains active and for a specified period after account closure, for regulatory purposes and to resolve any outstanding disputes.
• Financial Transaction Records: Transaction records are retained for a minimum of seven (7) years in accordance with Malaysia's accounting legislation and financial regulatory requirements.
• KYC Records: Identity verification documents are retained for the duration of the active account and for no less than five (5) years after account closure, in accordance with anti-money laundering legal requirements.
• Communication Logs: Customer service communication records are kept for three (3) years for quality control and dispute resolution purposes.

When the retention period expires and there is no longer any legal or business requirement to retain the data, judifree will securely delete or anonymise your information.

Your Privacy Rights as a judifree Member

As a judifree member, you have certain rights regarding your personal information. judifree fully respects these rights:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you. Requests can be submitted to the judifree support team.
• Right to Rectification: If your personal information is inaccurate or outdated, you have the right to request a correction. Members can update most information directly through their account settings.
• Right to Erasure: Under certain circumstances, you may request judifree to delete your personal information. Please note that this right may be limited in cases where judifree has a legal obligation to retain the information.
• Right to Restriction of Processing: You may request judifree to restrict the processing of your information under certain circumstances, such as when you are disputing the accuracy of data we hold.
• Right to Object: You have the right to object to the processing of your information for direct marketing purposes. You may unsubscribe from judifree marketing communications at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format.

To exercise any of the above rights, please contact the judifree support team. We will process your request within a reasonable timeframe and will inform you of any legal limitations that may restrict the exercise of that right.

Privacy & Protection of Minors

Judifree strictly prohibits the use of the platform by individuals under 18 years of age. We take the privacy protection of minors very seriously and implement the following measures:

• A strict KYC process verifies the age of every new member before they can make any real-money transactions.
• Should judifree discover that information has been collected from a minor, all such information will be deleted immediately and the account will be closed.
• Parents or guardians who suspect their child has registered a judifree account may contact our support team for immediate action.

Privacy Policy Amendments

Judifree reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies we adopt. When amendments are made:

• The "Updated" date at the top of this page will be changed to reflect the date of the latest amendment.
• Members will be notified of significant amendments via a pop-up notice upon login or through a notification email.
• Minor amendments that do not affect members' fundamental rights will take effect immediately upon publication.
• Continued use of the judifree platform after amendments are published constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to ensure you are always informed about how we protect your information.

Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how judifree handles your personal information, our team is ready to assist:

• Support Email: [email protected] (display only — please log in to your account to send a message directly through the platform)
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the judifree platform
• Response Time: Our team aims to respond to all privacy-related enquiries within 72 working hours